FirstEnergy Corp. Warns Customers About Green Dot Card Payment Scam

These pre-paid cards typically are available at convenience stores and drug stores and can be used by consumers to pay bills or add money to online accounts. However, Green Dot cards are not officially sanctioned by FirstEnergy as a bill payment method.

“Customers should know that if they get a call from someone demanding payment of their electric bill by using a Green Dot card they are being scammed and should report the crime to local authorities,” said Ronald I. Green, vice president, Customer Service, FirstEnergy. “While we may phone a customer whose bill is in arrears in order to remind them that a payment is due, we would explain how a payment can be made using established payment options.”

FirstEnergy has numerous bill payment options, including:

• eBill (Electronic Billing) – customers can view and pay their bills online.
• Pay with a Credit Card – one-time payment or automatically charged to your Visa®, MasterCard®, or Discover® credit or debit card.
• Equal Payment Plan (OH, PA, NJ, and NY) – uniform bill payments can be made to avoid seasonal fluctuation of payment amounts.
• Average Payment Plan (WV and MD) – for residential customers who wish to level out their bill payments.
• Pay by Phone – use FirstEnergy’s automated phone system.
• Pay in Person – customers may make payments, for a nominal fee per transaction, at any authorized payment agent location. Fees may vary by individual location.
• Pay by Mail – customers may choose to receive their bill in the mail and make a payment the same way.

Learn more about FirstEnergy’s billing and payment options.

If you have purchased a Green Dot card to pay your electric bill and would like to request a refund from Green Dot/MoneyPak, please visit www.moneypak.com/refundrequest.aspx.*